FAQ

Our average lead time is 4-6 weeks. We always maintain flexibility in the production schedule, have an emergency, we'll get you back on the water as fast as we can.

American Custom Sail's are built at our production loft in the US. This ensures each sail gets the attention to detail it deserves for the price. Unlike most major sail lofts Offshoring and Profit Maximizing are not part of the ACS ideology. An exception is made for our membrane products. We work with manufacturers in Italy and China to provide the same top end sails as our competition. The membranes from both have been carefully vetted and tested to make sure they fall within the ACS standard. Our designs, our specs, our quality, finished in the US.

Yes, all of our new sails come with a 2 year repair warranty against unintentional damage and wear. Ship or drop off the sail and we'll get it back as fresh as the day you got it. Service pickups can be arranged for groups of boats looking for service as well. (Common pickups in Buffalo, Cleveland, Erie, Rochester, and Toronto)

Sails have a general life expectancy of 5-7 years, but can easily last longer if properly cared for. Sails can be constantly repaired and brought back into working order with service like UV cover replacements, Webbing replacements, panel restitching/broadseaming. The largest factor in a sail failing is the fabric itself losing structure, once the body of the sail starts to deteriorate there is little to prevent blowouts across the entire sail and constant patching is futile. In general we see dacron last maximum 12-15yrs before deterioration and laminates 5-8yrs, although modern laminates and adhesives have a more promising lifespan.

We won't know until we see them. Bring in any sail and we'll do a full evaluation and survey report, completely, and always FREE. The survey lets you know of any existing damage in need of repair, potential areas of future failure, and a general condition asssessment.